How do I join?
Apply with your company name, Part 135 or AOC number (operators), website and a business e-mail. We review within one business day. Every member pays by bank debit (ACH) first and keeps a card on file as the backup, verified with a zero-dollar check — nothing is charged until your membership starts. There is no free trial and no free tier; the public exchange is viewable without an account.
How long is the membership and how is it billed?
Six or twelve months at the same monthly rate, billed monthly on the day you started, by ACH or card. Prepay the year and pay for 11 months; a prepaid amount of $5,000 or more is invoiced, to pay by ACH or wire. Enterprise is prepaid on a signed order form, six months at the least, by ACH or wire. The term renews for the same length unless you give notice in its last 30 days.
What counts as a tail?
An aircraft on your Fleet screen. Tails over the included count are billed per tail per month; remove one and the next invoice drops.
When do you take a share of a sale?
Only when the platform made it: 10% of a leg the engine surfaced and sold, capped at $3,500, collected once the flight has left. Your own posted legs carry nothing on every plan. The platform take is hard-capped at 20% of any sale, and nothing is owed on a leg that never books.
Do brokers pay a percentage?
Never. Brokers pay for seats: Basic at $99, Pro at $349 ($149 for founding brokers), Desk at $899 for three. The operator's plan carries the take.
Can I cancel, and what is refunded?
Cancel within 7 business days of your first charge for a full refund. Inside the term, cancelling costs one month's fee and access runs to the end of the paid month; in the last 30 days of the term there is no fee. A prepaid year is refunded in full within 30 days of payment, then for the unused full months less one month. Months already started are not refunded. Refunds go back to the original payment method within ten business days. The full policy is section 5 of the dashboard Terms of Service.
What if a payment fails or is late?
We e-mail you and retry once on day 3 — the bank account, then the card. AI modules pause at 7 days past due, the dashboard goes read-only at 21, and the membership lapses at 30. A fee we could not collect is invoiced, due in 15 days; after that a late fee of 1.5% of the balance a month applies, $50 minimum.
Does LuxAviate hold deposits, charter payments or wages?
Never. Your clients pay you for their flights and jet cards; aircraft deposits and purchase prices go to the escrow company the buyer and seller choose, which pays our commission at closing; you pay your pilots directly. We only collect our own fees — each when it is earned, from your bank account with your card as the backup, with a receipt every time.